Terms and Conditions

These General Terms and Conditions apply to all purchases made via the website of Mavelle and Rose, located at Antigonestraat 29, accessible at info@mavelleandrose.com.

1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product information
We make every effort to describe the products accurately and provide up-to-date information. However, typing errors or inaccuracies may occur.
3. Ordering and payment
Orders will be processed after full payment has been received. The available payment methods may vary depending on the country. Customers must check for themselves which payment methods are available for their location.
4. Processing and delivery
- Processing time: 1-3 working days
- Shipping time: 3-7 working days (depending on location)
- Shipping is handled directly by our supplier in China.
5. Returns and cancellations
All terms and conditions can be found in our separate return policy.
6. Liability
We accept no responsibility for loss or damage during shipping if the tracking information indicates that the package has been delivered. Always check the address provided carefully.
7. Intellectual property
All content on the website (text, photos, logos) is the property of Von Zurich Atelier and may not be used without permission.
8. Complaints procedure
Complaints can be submitted in writing to info@mavelleandrose.com. We will endeavour to respond within 5 working days.
9. Applicable law
These terms and conditions are subject to Swiss law.